Refund Policy

At Avery Studio, we take pride in crafting each item to order while ensuring fair wages for garment workers and the growth of my small business. Because of this, returns are VERY limited. However, your satisfaction is our priority, so please don't hesitate to reach out if you have any questions before making a purchase.

Contact Us

For any inquiries about our products, contact us via email at Sarah@avery-studio.co.uk or through the contact page on our website. We're here to assist you and ensure you're 100% happy with your purchase.

Return Process

If, for any reason, you're not satisfied with your purchase, please contact us within 7 days of receiving your item/s to initiate a return. We'll provide you with a return address.

Customers are responsible for return postage and any applicable customs fees. Returned items must be in their original packaging, unused, and in a saleable condition. Please note that bespoke or customised orders cannot be returned or refunded, and sale items are also non-returnable.

Damaged or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately.

Exchanges

If you'd like to discuss an exchange, please contact us via email at Sarah@avery-studio.co.uk or through the contact page on our website.

Refunds

Once we've received your return, we'll notify you. If approved, you'll be automatically refunded via your original payment method within 14 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at Sarah@avery-studio.co.uk.

Love & Sequins,
Sarah xxx